It Support • Senior

Who you are

You have a strong background in IT support, with experience in providing high-quality technical assistance to users in a corporate environment. Your ability to communicate effectively and build relationships with employees is key to your success in this role. You are proactive in identifying trends and contributing to solutions that improve the overall support experience. You thrive in a hybrid workplace and understand the importance of work-life harmony.

You are familiar with ticketing systems and have experience in account management and problem escalation. Your technical skills allow you to provide friendly, face-to-face support to employees, ensuring they have the tools and resources they need to succeed. You are detail-oriented and take pride in maintaining accurate documentation for both internal processes and user-facing resources.

What you'll do

In this role, you will be responsible for handling general ticketing and account management, ensuring that all user requests are addressed promptly and efficiently. You will participate in the on-call rotation, providing urgent support to users as needed. Your role will also involve providing on-site walk-up support, where you will offer friendly technical assistance to employees in person.

You will identify trends in support requests and be a key contributor to fixing issues that impact all employees. Collaborating with other teams, you will work on company-wide projects that enhance the support services offered at Datadog. Additionally, you will support unified communications needs for employees in conference rooms and common areas, ensuring that all technology is functioning optimally.

You will conduct new hire IT orientations, covering policies, best practices, and the services available within Datadog. Maintaining hardware and software inventory will also be part of your responsibilities, as you work with other teams to determine best practices for resource management.

What we offer

At Datadog, we value our office culture and the relationships built within our teams. We encourage you to apply even if your experience doesn't match every requirement. Join us in creating a collaborative and creative work environment where you can thrive and make a meaningful impact on our employees' experiences.