It Support • Senior

Who you are

You have a strong technical background and a passion for helping others — your experience in IT support has equipped you with the skills to solve complex employee issues efficiently. You believe that great IT is about preventing problems before they arise, not just reacting to them. Your people-oriented approach makes you a natural collaborator, and you thrive in environments where you can make a significant impact on employee productivity and satisfaction. You are proactive and detail-oriented, always looking for ways to improve processes and enhance the overall employee experience. You understand the importance of technology in enabling teams to perform at their best and are committed to providing top-notch support across a broad portfolio of tools.

Desirable

Experience with various hardware and software tools is a plus, as is familiarity with troubleshooting common IT issues. A background in collaborating with engineering teams to identify root causes of problems will set you apart. You are comfortable working in a fast-paced environment and can handle high-pressure situations with ease. Your ability to communicate effectively with both technical and non-technical staff is essential for success in this role.

What you'll do

As a Senior IT Support Technician at WHOOP, you will play a critical role in creating a world-class employee experience. You will provide high-impact support across a diverse range of hardware and software tools, ensuring that employees can work without friction. Your responsibilities will include troubleshooting technical issues, collaborating with engineering teams to identify and resolve root causes, and driving the success of high-profile meetings and events. You will be responsible for maintaining a high level of service and support, ensuring that all employee IT needs are met promptly and effectively. You will also have the opportunity to implement proactive measures to prevent recurring issues, contributing to a smoother operational environment.

What we offer

At WHOOP, we are committed to unlocking human performance and healthspan. You will be part of a mission-driven team that values innovation and collaboration. We offer a supportive work environment where your contributions will directly impact the success of our employees and the organization as a whole. You will have access to ongoing training and development opportunities to enhance your skills and advance your career in IT support. Join us in our mission to empower individuals to perform at their best and make a difference in their lives.