About NICE
Canned wine redefined for every occasion
Key Highlights
- Largest independent canned wine brand in the UK
- Clients include Sainsburyβs, Ocado, and Chelsea FC
- Launched in 2019 with rapid growth in the market
- 100% recyclable packaging and vegan wine offerings
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsburyβs, Ocado, and Chelsea FC, NICE has q...
π Benefits
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
π Culture
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
Overview
NICE is seeking a Senior IT Technical Support Specialist to provide exceptional technical support to executive leadership and VIP users. You'll manage and maintain VIP devices while ensuring a seamless technology experience. This role requires strong communication skills and a deep technical knowledge base.
Job Description
Who you are
You have a strong background in IT support, particularly in providing high-level technical assistance to executives and VIP users. Your experience includes managing and maintaining various devices such as laptops, mobile phones, and conferencing equipment. You understand the importance of confidentiality and discretion when handling sensitive data and executive workflows. You possess excellent communication skills, allowing you to represent the IT department with professionalism and clarity. You thrive in high-pressure environments and can prioritize urgent incidents effectively, ensuring immediate and high-quality resolutions. You are proactive in tracking recurring issues and proposing long-term solutions to enhance the technology experience for VIP users.
What you'll do
In this role, you will be responsible for delivering personalized, premium-level support to executives and senior leaders. You will provide on-site, remote, and direct support during critical meetings, presentations, and executive sessions. Your primary responsibility will be to manage and proactively maintain VIP devices, ensuring they are always operational and ready for use. You will prioritize urgent incidents and ensure that they are resolved quickly and efficiently. Additionally, you will track recurring issues and work on proposing long-term solutions to improve the overall technology experience for VIP users. You will act as the face of IT within the organization, representing the department with excellence and professionalism.
What we offer
At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values ambition and innovation, providing you with the opportunity to make a significant impact within the organization. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Join us and be part of a company that is committed to excellence and customer satisfaction.
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