Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in customer-facing roles where you've developed relationships with clients. Your ability to communicate complex technical concepts clearly is one of your key strengths, and you thrive in environments where you can educate and assist others. You are familiar with various integrations and can reproduce issues effectively, ensuring that customers receive the best possible support. You understand the importance of documentation and knowledge sharing, and you are eager to contribute to building resources that help both clients and your team.

Desirable

Experience with Datadog's platform is a plus, as is familiarity with cloud services and monitoring tools. You may have a background in software engineering or IT, which gives you a solid foundation for understanding the technical aspects of the role. A proactive approach to problem-solving and a passion for customer success will set you apart.

What you'll do

In this role, you will respond to client requests through various channels, including phone, chat, and tickets, ensuring that you provide timely and effective solutions. You will develop strong relationships with Premier Customers, working closely with them to understand their unique environments and needs. Your role will involve reproducing issues and diving deep into the 600+ integrations that Datadog supports, allowing you to provide informed and accurate assistance. You will also participate in routine health check meetings with customers, helping them optimize their use of the platform.

Additionally, you will be responsible for building out documentation and knowledge base articles, contributing to the overall knowledge sharing within the team. Your insights from client interactions will drive product conversations, ensuring that customer feedback is communicated effectively to the product team. You will be immersed in a collaborative environment where your contributions will directly impact Datadog's success and customer satisfaction.

What we offer

Datadog values a strong office culture that fosters collaboration and creativity. As part of a hybrid workplace, you will have the flexibility to create a work-life harmony that suits you best. You will be part of a fast-paced team where your efforts will be recognized and rewarded. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to grow and succeed within our organization.