Customer Success • Mid-Level

Who you are

You have a strong background in customer support, ideally within a technical environment — your experience has equipped you with the ability to handle complex and time-sensitive issues with ease. You thrive in high-pressure situations and are adept at communicating effectively with both customers and internal teams. Your technical fluency allows you to understand and resolve customer inquiries quickly, ensuring a seamless experience for our most strategic clients.

You are passionate about customer success and have a proven track record of building strong relationships with clients — you understand the importance of being a trusted advisor and are committed to helping customers achieve their goals. You are comfortable navigating ambiguity and can adapt to changing circumstances while maintaining a focus on delivering exceptional service.

What you'll do

As a Premium Support Specialist at Harvey, you will serve as a key resource for our most strategic customers, providing expert support and guidance. You will be responsible for rapidly addressing complex inquiries and ensuring that our clients receive timely and effective solutions. Your role will involve collaborating closely with various teams, including engineering and product, to resolve issues and enhance the overall customer experience.

You will take ownership of customer escalations, working diligently to understand the root cause of issues and implementing solutions that prevent recurrence. Your ability to communicate technical concepts clearly will be essential as you interact with customers and internal stakeholders alike. You will also contribute to the development of support resources and documentation to improve the efficiency of our support processes.

What we offer

At Harvey, we are committed to fostering a culture of growth and excellence. You will have the opportunity to work alongside a talented team that is dedicated to transforming the future of professional services. We offer competitive compensation and benefits, as well as opportunities for professional development and career advancement. Join us in shaping the future of work and making a meaningful impact in the industry.