Product Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in software products. You thrive at the intersection of software and customer experience, ensuring users have a seamless interaction with the product. Your problem-solving skills are top-notch, allowing you to resolve complex issues efficiently while maintaining a positive customer experience. You are comfortable working closely with engineering and product teams to translate user feedback into actionable insights for product improvement. You understand the importance of communication and collaboration in a fast-paced environment, and you are eager to contribute to a team that values innovation and precision.

What you'll do

As a Product Support Engineer at Nominal, you will be the front line of technical support, addressing customer inquiries and resolving issues related to our advanced software systems. You will guide users through product usage, ensuring they have the tools and knowledge to succeed. Your role will involve collaborating with engineering and product teams to relay user feedback, which will help drive product enhancements. You will also be responsible for documenting common issues and solutions to improve the support process. Your contributions will directly impact customer satisfaction and the overall success of our software solutions.

What we offer

At Nominal, you will be part of a dynamic team that is pushing the boundaries of technology in mission-critical systems. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work on cutting-edge projects that serve top-tier commercial and defense customers. We believe in fostering a culture of continuous learning and growth, providing you with the resources and support to advance your career. Join us in our mission to accelerate innovation in hardware and software integration.