Technical Account Manager • Mid-Level

Who you are

You have a solid technical grounding and experience in customer success — you understand how to translate technical solutions into business value for clients. Your ability to analyze customer IT operations environments allows you to provide tailored recommendations that maximize product value. You are a trusted advisor who advocates for customer needs and goals, ensuring they achieve success with the products you support.

You thrive in a collaborative environment, working closely with product management, engineering, and technical services teams to identify new features and enhancements. Your communication skills enable you to prepare and participate in Monthly and Quarterly Business Reviews, effectively conveying insights and recommendations to customers. You are passionate about educating clients and helping them adopt best practices for technical product usage.

What you'll do

As a Technical Account Manager at Datadog, you will advise customers on technical support and product adoption throughout the pre-sales, post-sales, and renewal processes. Your role involves analyzing customer environments regularly to provide actionable recommendations that enhance their experience with Datadog's suite of products. You will be the customer's advocate, understanding their unique goals and use cases, and suggesting process changes and configurations to meet their requirements.

You will collaborate with various teams within Datadog, including product management and engineering, to help identify and communicate new features and products that can benefit your customers. Your expertise will contribute to evolving best practices for technical product adoption, ensuring that customers derive maximum value from their investments. You will also play a key role in preparing for and participating in business reviews, where you will present insights and strategies to enhance customer satisfaction and success.

What we offer

At Datadog, we value a collaborative office culture that fosters creativity and strong relationships among team members. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. You will have the opportunity to work with a diverse team of experts and contribute to the growth of Datadog's customer base. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to grow and succeed within our organization.