Technical Account Manager • Lead

Who you are

You have a strong background in technical support and customer engagement, with experience managing teams in a fast-paced environment. Your ability to educate clients and ensure their success is paramount — you thrive on building relationships and fostering collaboration within your team. You understand the importance of technical expertise in driving customer satisfaction and are committed to continuous learning and development.

You possess excellent communication skills, enabling you to convey complex technical concepts clearly to both clients and internal teams. Your experience with troubleshooting and resolving technical issues equips you to guide your team effectively. You are proactive in identifying areas for improvement and implementing solutions that enhance the customer experience.

You have a passion for mentoring and developing talent, helping your team members grow in their roles. You believe in the value of a supportive office culture and work-life harmony, and you actively contribute to creating an inclusive and collaborative environment.

Desirable

Experience with Datadog products is a plus, as is familiarity with integrations and technical documentation. A background in solutions engineering or a related field will help you excel in this role.

What you'll do

As the Lead Technical Account Manager at Datadog, you will manage a team of Solutions Engineers, guiding them in responding to client requests and troubleshooting issues. You will oversee the onboarding of new team members, ensuring they are equipped with the knowledge and skills necessary to succeed. Your role will involve triaging Solutions Engineering queues and collaborating with product and engineering teams on urgent matters.

You will review and prioritize escalations from Solutions Engineering, maintaining communication with customers in Japan to ensure their needs are met. Your responsibilities will also include overseeing demo training and assisting in demo certification, ensuring that your team is well-prepared to showcase Datadog's capabilities.

During outages or incidents, you will assist with incident response, communicating effectively with customers and providing internal teams with real-time information. You will play a key role in building out documentation and knowledge base articles, contributing to the continuous improvement of technical resources available to both customers and your team.

What we offer

At Datadog, we value our employees and strive to create a supportive work environment. We offer a hybrid workplace model that allows for flexibility and work-life harmony. You will have the opportunity to work with a talented team of professionals who are passionate about technology and customer success.

We encourage you to apply even if your experience doesn't match every requirement — your enthusiasm and willingness to learn are just as important as your technical skills. Join us in our mission to empower organizations with the best monitoring and analytics solutions available.