About Datadog
The cloud monitoring platform engineers love
Key Highlights
- Public company (NYSE: DDOG) - strong equity upside
- 26,000+ enterprise customers including Netflix & Samsung
- NYC headquarters with offices in Paris, Dublin, Sydney
- $1.5B raised from Sequoia, IVP, and Index Ventures
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
🎁 Benefits
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
🌟 Culture
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Skills & Technologies
Overview
Datadog is hiring a Technical Support Engineer 2 to assist Premier Customers with technical inquiries and ensure their success with the platform. You'll engage with clients through various support channels and contribute to documentation and knowledge sharing. This role requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You have experience in technical support or customer success roles, ideally within a technology company. You possess strong communication skills and a customer-focused mindset, enabling you to build relationships with clients and understand their unique environments. You are comfortable working in a fast-paced environment and can manage multiple client requests effectively.
You are familiar with technical concepts and can reproduce issues across various integrations. Your ability to educate clients on platform usage and provide solutions will be key to your success in this role. You thrive in collaborative settings and enjoy working with cross-functional teams to enhance customer experiences.
What you'll do
As a Technical Support Engineer 2 at Datadog, you will respond to client requests through phone, chat, and tickets, ensuring timely and effective resolutions. You will develop relationships with Premier Customers, working closely to understand their distinct environments and needs. Your role will involve reproducing issues and diving into the 600+ integrations that Datadog supports, allowing you to provide informed solutions.
You will also contribute to building documentation and knowledge base articles, helping to streamline support processes and enhance client education. Participation in routine health check meetings with Premier Customers will be part of your responsibilities, where you will drive product conversations based on insights gained during client interactions. Your contributions will directly impact Datadog's growth and customer satisfaction.
What we offer
Datadog values a collaborative office culture that fosters creativity and strong relationships among team members. As part of a hybrid workplace, you will have the flexibility to create a work-life harmony that suits you best. You will be immersed in a fast-paced environment where your contributions are recognized and valued, and you will have opportunities for professional growth and development within the company.
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