Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience in managing enterprise accounts. You understand the importance of customer satisfaction and are skilled at building relationships with stakeholders across various industries, including financial services, pharmaceuticals, and technology. You possess excellent communication skills, allowing you to articulate the value of Dataiku's offerings effectively. You are proactive in identifying customer needs and translating them into actionable solutions, ensuring that clients achieve their desired business outcomes.

Desirable

Experience in data science or analytics is a plus, as it allows you to better understand client use cases and how to leverage Dataiku's platform to meet their needs. Familiarity with AI technologies and their applications in business will enhance your ability to guide clients effectively. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer success.

What you'll do

In this role, you will actively manage a portfolio of assigned accounts, ensuring that clients derive maximum value from Dataiku's software and services. You will work closely with Dataiku Implementation Managers and Data Scientists to facilitate successful deployments and drive user engagement. Your responsibilities will include understanding client use cases, helping them translate business challenges into data science solutions, and monitoring product adoption metrics to identify opportunities for expansion and retention. You will serve as the internal voice of the customer, collaborating with various teams within Dataiku to exceed customer expectations and enhance their experience with our platform.

What we offer

Dataiku offers a dynamic work environment where you can make a significant impact on our clients' success. We provide opportunities for professional growth and development, allowing you to expand your skills in customer success and data science. Our culture emphasizes collaboration and innovation, and we encourage you to bring your unique perspective to the team. We value diversity and believe that a variety of backgrounds and experiences contribute to our success as a company. Join us in our mission to empower organizations to harness the power of AI and drive meaningful change in their industries.