Customer Success Engineer • Senior

Who you are

You have a strong background in customer success or technical support, ideally within the software industry — you understand the importance of building trust and delivering value to clients. Your experience has equipped you with excellent communication skills, allowing you to effectively engage with diverse stakeholders and understand their needs. You are passionate about helping customers achieve their goals and are driven by a desire to improve their experience with the product. You thrive in a collaborative environment and enjoy working with cross-functional teams to ensure customer satisfaction.

You are adaptable and can navigate the challenges of a fast-paced startup environment — you embrace change and are eager to learn new skills. Your problem-solving abilities enable you to address customer concerns proactively, ensuring that they receive timely and effective solutions. You are committed to fostering an inclusive culture and believe in the power of diverse perspectives to drive innovation and success.

What you'll do

As a Senior Customer Success Engineer, you will take ownership of customer onboarding and ensure they realize the full value of Fieldguide's solutions. You will work closely with clients to understand their workflows and provide tailored support to enhance their experience. Your role will involve conducting training sessions and workshops to empower customers to utilize the software effectively. You will also gather feedback from users to inform product improvements and collaborate with the product team to address any issues that arise.

You will be responsible for building strong relationships with customers, acting as their advocate within the company. Your insights will help shape the customer journey and drive engagement with the product. You will monitor customer health metrics and proactively reach out to clients to ensure they are satisfied and achieving their desired outcomes. Your contributions will be vital in helping Fieldguide establish a reputation for exceptional customer service and support.

What we offer

Fieldguide provides a competitive compensation package that includes meaningful ownership opportunities. We offer flexible PTO to support work-life balance and a 401k plan to help you plan for the future. Our wellness benefits include a bundle of free therapy sessions to promote mental health and well-being. We also provide technology and work-from-home reimbursement to ensure you have the tools you need to succeed. Our flexible work schedules allow you to work in a way that suits your lifestyle, whether you prefer to be in the office or work remotely.