About Decagon
Connecting top African developers with global opportunities
Key Highlights
- Headquartered in Glendale, Arizona, USA
- Employs over 500 top-tier software developers
- Focus on remote work with clients in fintech and SaaS
- Strong emphasis on professional development and learning
Decagon is a leading tech talent platform headquartered in Glendale, Arizona, specializing in connecting companies with the top 0.5% of software developers in Africa. With a focus on remote work, Decagon has successfully matched skilled engineers with clients across various industries, including fin...
🎁 Benefits
Decagon offers competitive salaries, equity options, flexible remote work arrangements, and generous PTO policies to support work-life balance. They a...
🌟 Culture
Decagon fosters a culture of excellence by prioritizing high-quality talent and ensuring that their developers are equipped with the latest tools and ...
Customer Success Manager • Mid-Level
Skills & Technologies
Overview
Decagon is hiring an Agent Success Manager to guide customer deployments and support adoption of their conversational AI platform. You'll work closely with enterprise clients to ensure they derive maximum value from the product. This role requires experience in customer support processes and a background in high-growth startup environments.
Job Description
Who you are
You have a strong background in customer support processes and systems, with a proven track record of helping clients achieve success in using technology. Your experience in a high-growth startup environment has equipped you with the skills to adapt quickly and effectively to changing needs. You hold a Bachelor's degree in a relevant field such as Science, Technology, Engineering, or Math, which provides you with a solid foundation for understanding complex systems and technologies.
You are a collaborative team player who thrives in a fast-paced environment. Your ability to communicate effectively with both technical and non-technical stakeholders allows you to bridge gaps and ensure that customer needs are met. You are driven by a desire to help customers succeed and are always looking for ways to improve processes and outcomes.
What you'll do
As an Agent Success Manager at Decagon, you will partner closely with customers to guide them through the deployment of our conversational AI platform. Your role will involve supporting customer adoption and ensuring they have the necessary tools and insights to maximize their use of our technology. You will work alongside a talented team to build best practices and share customer insights that will inform product strategy.
You will be responsible for defining how we deliver value to enterprise customers, continuously evolving our approach as the company scales. Your insights will help shape the customer experience and drive satisfaction. You will also play a key role in identifying opportunities for improvement and innovation within our product offerings.
What we offer
At Decagon, we provide a comprehensive benefits package that includes medical, dental, and vision coverage. Our flexible vacation policy allows you to take the time you need to recharge. We also offer daily lunches, dinners, and snacks in the office to keep you energized and focused. The compensation for this role ranges from $160K to $220K OTE, along with equity options, reflecting our commitment to attracting top talent.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Decagon.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Decagon is hiring an Agent Success Manager to guide customer deployments and support adoption of their conversational AI platform. This role requires experience in a high-growth startup environment and offers a competitive compensation package.
Customer Success Manager
Multiply is hiring a Customer Success Manager to oversee the post-sale experience for employer partners. You'll drive employee engagement and build long-term relationships with HR teams. This role requires strong relationship management skills.
Sales Manager
Baseten is hiring a Sales Manager to lead a team of Strategic Account Executives. You'll drive revenue growth and collaborate closely with product and engineering teams. This role requires 6+ years of sales experience, including management of high-performing teams.