About Decagon
Connecting top African developers with global opportunities
Key Highlights
- Headquartered in Glendale, Arizona, USA
- Employs over 500 top-tier software developers
- Focus on remote work with clients in fintech and SaaS
- Strong emphasis on professional development and learning
Decagon is a leading tech talent platform headquartered in Glendale, Arizona, specializing in connecting companies with the top 0.5% of software developers in Africa. With a focus on remote work, Decagon has successfully matched skilled engineers with clients across various industries, including fin...
🎁 Benefits
Decagon offers competitive salaries, equity options, flexible remote work arrangements, and generous PTO policies to support work-life balance. They a...
🌟 Culture
Decagon fosters a culture of excellence by prioritizing high-quality talent and ensuring that their developers are equipped with the latest tools and ...
Overview
Decagon is hiring an Agent Success Manager to guide customer deployments and support adoption of their conversational AI platform. This role requires experience in a high-growth startup environment and offers a competitive compensation package.
Job Description
Who you are
You have experience in a high-growth startup environment, which has equipped you with the skills to navigate the challenges of scaling customer success initiatives. You hold a bachelor's degree in Science, Technology, Engineering, Math, or a related field, providing you with a strong analytical foundation. Your ability to build relationships with customers is exceptional, and you thrive in collaborative settings where you can share best practices and insights. You are driven by a commitment to excellence and have a winner's mindset, always looking for ways to improve customer experiences. You understand the importance of data-driven decision-making and are eager to leverage insights to enhance product strategy. You are adaptable and can quickly learn new technologies, ensuring that you can effectively support customers in deploying AI solutions.
What you'll do
As an Agent Success Manager at Decagon, you will partner closely with customers to guide them through the deployment of our conversational AI platform. Your role will involve supporting customer adoption and ensuring they have the necessary tools and insights to maximize the value they gain from our product. You will work alongside a collaborative team to define best practices and continuously evolve our approach as the company scales. Your insights will play a crucial role in shaping product strategy, as you will bring customer feedback and experiences to the forefront of our development efforts. You will also be responsible for monitoring customer success metrics and identifying opportunities for improvement, ensuring that our clients achieve their desired outcomes with our technology. Your contributions will directly impact how we deliver value to enterprise customers and help redefine customer experiences across various channels.
What we offer
At Decagon, we provide comprehensive medical, dental, and vision benefits to ensure the well-being of our employees. We have a flexible vacation policy, allowing you to take the time you need to recharge and maintain a healthy work-life balance. Our office culture includes daily meals and snacks to keep you energized and focused throughout the day. The compensation for this role ranges from $160K to $220K OTE, along with equity options, reflecting our commitment to rewarding talent and performance. You will be part of a team that values innovation and excellence, working in an environment that encourages growth and collaboration.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Decagon.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Decagon is hiring an Agent Success Manager to guide customer deployments and support adoption of their conversational AI platform. You'll work closely with enterprise clients to ensure they derive maximum value from the product. This role requires experience in customer support processes and a background in high-growth startup environments.
Senior Product Manager
Decagon is hiring a Senior Product Manager to lead the development and deployment of AI agents for enhancing customer experiences. You'll work closely with clients to bring AI technology to life and drive its integration into their businesses. This role requires a strong background in product management and experience in fast-paced environments.
Customer Success Manager
FloQast is hiring an Accounting Success Manager to support mid-market customers in their Close Management solution. You'll leverage your accounting experience to enhance customer satisfaction and engagement. This role requires in-office work three days a week in New York City.
Customer Success Manager
PermitFlow is seeking a Customer Success Manager to support their midmarket customer base in New York City. You'll work closely with the VP of Customer Success to enhance customer satisfaction and drive product adoption. This role requires strong communication and relationship management skills.
Product Manager
Harvey is hiring a Product Manager, Agents to define and scale AI agent-powered solutions for strategic customers. You'll work closely with customers and teams to drive successful deployments. This role requires strong problem-solving skills and a passion for innovation.