Technical Account Manager • Mid-Level

Who you are

You have a proven track record in technical support management, with experience leading teams to deliver high-quality customer service. Your strong communication skills enable you to effectively collaborate with cross-functional teams and ensure customer satisfaction. You are self-driven and possess a deep understanding of technical support processes and best practices.

You thrive in a fast-paced environment and are adept at problem-solving, ensuring that your team can address customer issues efficiently. Your leadership style fosters a culture of respect and innovation, encouraging team members to push boundaries and challenge the status quo. You understand the importance of continuous improvement and are committed to developing your team's skills and capabilities.

What you'll do

As the Technical Support Manager at Delinea, you will lead a team of engineers responsible for providing exceptional technical support across the company's product suite. You will oversee the support process, ensuring that customer inquiries are addressed promptly and effectively. Your role will involve collaborating with product and engineering teams to identify and resolve technical issues, as well as implementing best practices for support operations.

You will be responsible for developing and maintaining support documentation, training materials, and knowledge bases to empower your team and enhance customer experience. Additionally, you will analyze support metrics to identify trends and areas for improvement, driving initiatives that enhance service quality and operational efficiency.

What we offer

Delinea offers a dynamic work environment where you can make a significant impact on the company's success. You will have the opportunity to work with cutting-edge technology in the identity security space, contributing to a mission that enhances security for organizations worldwide. We value diversity and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making the world a safer place.