About Metronome
Transforming billing for modern software companies
Key Highlights
- Raised over $128M from investors like NEA and A16Z
- Trusted by customers including OpenAI, Databricks, and NVIDIA
- Processes millions of invoices per billing period
- Headquartered in San Francisco, CA
Metronome is a leading usage-based billing platform designed for modern software companies, enabling them to launch products faster and streamline finance workflows without coding. Trusted by industry leaders like OpenAI, Databricks, and NVIDIA, Metronome processes millions of invoices each billing ...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible PTO, and a remote-friendly work environment. Additional benefits include a learning bud...
🌟 Culture
Metronome fosters a culture of innovation and agility, leveraging the extensive experience of its founders from successful startups. The team values c...
Overview
Metronome is hiring a Technical Support Manager to lead and evolve their support function into a strategic partner across Product, Engineering, and GTM. You'll combine technical depth with operational leadership to ensure customer issues are resolved efficiently. This position requires strong leadership and operational skills.
Job Description
Who you are
You have a strong background in technical support and customer service, with experience leading teams to deliver exceptional service. Your operational leadership skills enable you to streamline processes and improve efficiency in support functions. You understand the importance of collaboration across departments, particularly with Product and Engineering, to enhance customer satisfaction and resolve issues effectively.
You are adept at analyzing customer feedback and support metrics to identify areas for improvement. Your technical depth allows you to understand complex issues and communicate effectively with both technical and non-technical stakeholders. You thrive in a fast-paced environment and are passionate about building a customer-centric support culture.
What you'll do
As the Technical Support Manager, you will lead the support team, ensuring that customer inquiries and issues are addressed promptly and effectively. You will work closely with Product and Engineering teams to provide insights from customer interactions that can inform product development and enhancements. Your role will involve developing and implementing support strategies that align with the company's growth objectives.
You will also be responsible for training and mentoring support staff, fostering a culture of continuous improvement and professional development. By leveraging your technical expertise, you will help the team troubleshoot complex issues and provide solutions that enhance the customer experience. You will analyze support metrics to track performance and identify opportunities for process optimization.
What we offer
Metronome offers a competitive salary and benefits package, including flexible time off and retirement planning options. You will be part of a dynamic team that values personal growth and collaboration. The company culture encourages innovation and supports employees in their professional development, making it an exciting place to work.
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