Customer Support • Lead

Who you are

You have a strong background in managing support teams, ideally with experience in technical support environments. You understand the importance of customer education and have a knack for turning troubleshooting into learning moments for customers. Your leadership style fosters accountability, curiosity, and resilience within your team. You are data-fluent and can leverage metrics to drive performance improvements across productivity, quality, and customer satisfaction. You are skilled in hiring and developing talent, ensuring that your team possesses the technical and documentation skills necessary to excel in their roles. You believe in providing clear, actionable feedback and coaching to help individuals grow and succeed.

What you'll do

As the Manager of Technical Support at Vanta, you will lead a high-performing support team dedicated to delivering exceptional customer experiences. You will be responsible for hiring, managing, and developing Support Professionals, creating a culture that prioritizes customer value and accountability. You will drive strong performance across key operational metrics, including productivity, quality, and customer satisfaction scores. Your role will involve providing clear feedback and coaching to your team, helping them to develop their skills and improve their performance. You will also work closely with cross-functional teams to influence product quality and operational systems, ensuring that customer challenges are addressed effectively. Your strategic ownership will empower your team to solve complex customer issues, contributing to Vanta's mission of helping businesses earn and prove trust.

What we offer

At Vanta, you will be part of a kind and talented team that values collaboration and continuous improvement. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to make a significant impact on our customer experience and contribute to the development of our Trust Management Platform. We believe in the importance of work-life balance and provide flexible working arrangements to support our employees' needs. Join us in our mission to make security continuous and help thousands of companies build and maintain their trust.