Technical Account Manager • Senior

Who you are

You have a strong background in API support and technical project management, with experience in managing integrations for both small businesses and large enterprises. Your ability to communicate effectively with developers and partners ensures that you can guide them through the integration process seamlessly.

You are proactive in identifying potential issues and providing solutions, ensuring high levels of satisfaction within the developer community. Your expertise in API documentation and support processes allows you to streamline workflows and improve the overall experience for users.

What you'll do

As a Senior API Support Specialist at Deliverect, you will be responsible for managing the technical relationship with partners and customers integrating with our APIs. You will provide support and guidance throughout the integration process, ensuring that all technical transitions are smooth and efficient.

You will also take ownership of the developer journey, moving beyond simple ticket resolution to proactively consult on integrations and certification workflows. Your contributions will directly impact the stability and growth of our North American partner network, making your role crucial to our scaling efforts in the region.

What we offer

Deliverect offers a flexible work schedule with a hybrid model, allowing you to work three days in our Mexico City office and two days from home. You will be part of a dynamic team that is at the forefront of revolutionizing commerce through our API-first platform. Join us in making a significant impact in the food and retail industries as we empower businesses to connect with their customers in innovative ways.