About Deliveroo
Bringing local restaurants to your doorstep
Key Highlights
- Operates in 11 markets globally, serving millions of consumers
- Over 100,000 restaurant partners and grocers
- $1.6 billion raised in Series G funding
- Delivers food in under 30 minutes through a hyperlocal marketplace
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
🎁 Benefits
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
🌟 Culture
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Customer Support • Senior
Overview
Deliveroo is hiring a Senior Customer Care Agent to manage and resolve complex customer complaints. You'll work in a hybrid role based in Manchester, requiring fluency in English and French.
Job Description
Who you are
You have experience in customer service, particularly in handling escalations and complex issues — your ability to communicate effectively in both English and French allows you to connect with a diverse customer base. You thrive in a fast-paced environment and are committed to delivering exceptional service, ensuring that every customer interaction is positive and impactful.
You understand the importance of teamwork and collaboration — working closely with colleagues across various departments, you contribute to a culture of excellence and continuous improvement. Your problem-solving skills enable you to address customer concerns efficiently, and you are always looking for ways to streamline processes and enhance the customer experience.
What you'll do
As a Senior Customer Care Agent, you will act as an escalation point for critical customer issues, ensuring that they are resolved quickly and effectively. You will manage high-priority complaints, working closely with the Global Escalations team to implement solutions that enhance customer satisfaction. Your role will involve analyzing customer feedback and identifying trends to improve service delivery.
You will also participate in training and mentoring junior agents, sharing your expertise to help them develop their skills and confidence in handling customer inquiries. Your contributions will play a vital role in maintaining Deliveroo's reputation for outstanding customer service, as you strive to uphold the company's guiding principles of fixing issues fast, keeping processes simple, and aiming for excellence in every interaction.
What we offer
Deliveroo offers a supportive work environment where you can grow your career in customer service. You will have the opportunity to work in a hybrid role, balancing time between the office and remote work. The company values diversity and inclusion, ensuring that all employees feel valued and supported in their roles. You will be part of a dynamic team that is dedicated to making every customer interaction exceptional, contributing to the overall success of Deliveroo's global operations.
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