Customer Support • Senior

Who you are

You have experience in customer care, particularly in handling escalations and complex issues — your ability to resolve customer complaints effectively is a key strength. You are fluent in both English and French, allowing you to communicate with a diverse customer base. You thrive in a fast-paced environment and are committed to delivering exceptional service, understanding that each interaction is crucial to the customer experience. Your problem-solving skills are top-notch, and you are adept at navigating challenging situations with empathy and professionalism.

What you'll do

As a Senior Agent in the Global Escalations team, you will be responsible for managing high-priority customer complaints and acting as an escalation point for critical issues. You will collaborate closely with various teams to ensure that customer concerns are addressed promptly and effectively. Your role will involve analyzing customer feedback and identifying areas for improvement in service delivery. You will also play a vital role in training and mentoring junior agents, sharing your expertise to enhance the overall performance of the team.

What we offer

Deliveroo provides a dynamic work environment where you can grow your skills and advance your career in customer service. You will have the opportunity to work with a diverse team and contribute to the continuous improvement of our customer care operations. We value diversity, equity, and inclusion, and we are committed to providing a supportive workplace for all employees.