Customer Support • Senior

Who you are

You have experience in customer care, ideally in a senior role, where you've managed escalations and resolved complex issues effectively. Your strong communication skills in both English and Arabic enable you to interact with a diverse customer base, ensuring that every interaction is handled with care and professionalism. You thrive in a fast-paced environment and are adept at navigating challenging situations with a calm and solution-oriented approach. You understand the importance of delivering exceptional customer service and are committed to maintaining high standards in every interaction. Your ability to work collaboratively with team members and other departments is crucial in driving efficiency and continuous improvement in customer care operations.

What you'll do

As a Senior Customer Care Agent in the Global Escalations team, you will act as a key point of contact for critical customer complaints, ensuring that issues are resolved quickly and effectively. You will oversee the management of high-priority cases, collaborating closely with various teams to drive solutions and improve processes. Your role will involve analyzing customer feedback and identifying trends to enhance service delivery. You will also be responsible for training and mentoring junior agents, sharing your expertise to foster a culture of excellence within the team. Your contributions will directly impact the customer experience, helping to uphold Deliveroo's reputation for outstanding service.

What we offer

Deliveroo offers a dynamic work environment where you can grow your career in customer care. You will have the opportunity to work in a hybrid role, balancing time between the office and remote work. We value diversity and inclusion, and we are committed to providing equitable opportunities for all candidates. Join us in making every customer interaction exceptional, and be part of a team that is dedicated to continuous improvement and transformative change.