Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally with experience in strategy and process optimization — you've successfully driven initiatives that enhance service quality and reduce costs in a fast-paced environment. Your analytical skills are top-notch, allowing you to leverage data to inform decision-making and performance management. You thrive in collaborative settings, working closely with cross-functional teams to execute strategic projects that have a tangible impact on customer satisfaction and business profitability.

You understand the importance of setting clear targets and goals, and you have experience in managing performance metrics such as OKRs — you know how to track progress and report on outcomes effectively. Your ability to communicate insights and strategies to diverse stakeholders is a key strength, enabling you to foster alignment and drive results across teams. You are adaptable and open to new ideas, always looking for innovative solutions to complex challenges.

What you'll do

As the Operations Manager for New Verticals at Deliveroo, you will lead the Quality and Cost team, shaping the strategy to enhance service quality while optimizing costs — your work will directly contribute to maximizing business profitability. You will engage in project-based work that involves both strategic construction and execution, using data and analysis to drive informed decisions. Your role will include performance management for New Verticals, where you will set targets, define goals, and oversee regular performance reporting through business reviews.

You will collaborate with various teams to ensure that the execution of strategies aligns with the overall business objectives — your insights will help guide the direction of projects and initiatives. You will also play a crucial role in fostering a culture of continuous improvement, encouraging team members to share ideas and contribute to the overall success of the organization. Your contributions will help Deliveroo maintain its position as a leader in the rapidly expanding food delivery industry.

What we offer

At Deliveroo, we offer a dynamic work environment where you can make a significant impact — you will be part of a small, dedicated team that values autonomy and ownership. We believe in the power of diverse perspectives and encourage you to bring your unique experiences to the table. You will have the opportunity to work on exciting projects that challenge you and allow you to grow professionally. We are committed to providing our employees with the support and resources they need to succeed in their roles.