About Dialpad
Transforming business communications with AI technology
Key Highlights
- Headquartered in San Ramon, CA with 1,000+ employees
- $450 million raised in funding for R&D
- Serves clients like Asana, Stripe, TED, and Uber
- Integrates with Slack, Google Workspace, and Salesforce CRM
Dialpad is an AI-powered cloud communications platform headquartered in San Ramon, CA, that transforms how businesses communicate. With over 1,000 employees and $450 million in funding, Dialpad serves notable clients like Asana, Stripe, TED, and Uber. The platform offers seamless integration with to...
🎁 Benefits
Dialpad provides company stock options, a continued education stipend, and stipends for cell phone, home internet, and gym memberships. Employees enjo...
🌟 Culture
Dialpad fosters a culture focused on innovation and AI-driven solutions, encouraging a remote-friendly environment that supports collaboration across ...
Overview
Dialpad is seeking a Director of Customer Success for Strategic Accounts to lead customer satisfaction and retention efforts. This role requires strong leadership skills and a passion for enhancing customer experiences.
Job Description
Who you are
You have a proven track record in customer success, ideally with experience in managing strategic accounts. Your leadership skills are complemented by a deep understanding of customer needs and the ability to drive satisfaction and retention. You thrive in collaborative environments and are motivated by the success of your customers. You possess traits such as curiosity, optimism, and empathy, which are essential for building strong relationships with clients. You are not deterred by challenges and are persistent in finding solutions that benefit both the customer and the company.
Desirable
Experience in a technology-driven environment is a plus, as is familiarity with AI-powered platforms. You may have a background in sales or account management, which enhances your ability to understand customer journeys and pain points. You are comfortable with data-driven decision-making and can leverage insights to improve customer experiences.
What you'll do
As the Director of Customer Success, you will lead a team dedicated to ensuring that Dialpad's customers achieve their desired outcomes. You will develop and implement strategies that enhance customer satisfaction and drive retention. Your role will involve collaborating with various departments, including sales and product development, to ensure a seamless customer journey. You will analyze customer feedback and data to identify areas for improvement and work closely with your team to address any issues that arise. You will also be responsible for mentoring and developing your team members, fostering a culture of continuous improvement and customer-centricity.
What we offer
Dialpad offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team that is passionate about transforming customer communications. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes inclusion and diversity, ensuring that every employee feels valued and empowered to contribute to our mission of making every conversation matter.
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