About Everlaw
The e-discovery platform transforming legal workflows
Key Highlights
- Raised $298.6 million in Series C funding
- Clients include 8 of the top 10 US class action firms
- Headquartered in Downtown Oakland, CA
- Expanded to Australia and New Zealand via Adio partnership
Everlaw, headquartered in Downtown Oakland, CA, is a leading B2B legal technology platform specializing in e-discovery and litigation analytics. With over 8 of the top 10 class action firms in the US as clients, Everlaw has raised $298.6 million in Series C funding to enhance its offerings, includin...
🎁 Benefits
Everlaw offers a comprehensive benefits package including 100% coverage of employee health insurance premiums, a £1,600 annual learning and developmen...
🌟 Culture
Everlaw fosters a culture of empowerment and community, encouraging employees to engage in fun team-building activities and volunteer opportunities. T...
Overview
Everlaw is hiring a Director of Customer Success to lead a team focused on enhancing the post-sale client experience. You'll collaborate across departments to ensure customer satisfaction and drive results. This role requires extensive experience in customer success leadership.
Job Description
Who you are
You are a highly-experienced leader with a proven track record in customer success, ideally within the technology industry. You embody values of mutual respect and egoless communication, and you are driven to set a higher bar for customer experience. You have a strong focus on client satisfaction and understand the importance of delivering results that align with company goals.
You have experience managing teams and developing talent, ensuring that your Customer Success Managers and Associates are equipped to provide an industry-leading customer experience. You thrive in collaborative environments, working closely with various departments such as Sales, Product, and Engineering to create a seamless post-sale experience for clients.
What you'll do
In this role, you will lead the Customer Success team, focusing on the Strategic and Plaintiff segments. You will be responsible for establishing best practices and ensuring that your team partners effectively with clients to maximize their investment in Everlaw. You will manage escalations and work to resolve issues that impact customer satisfaction.
Your leadership will greatly influence the day-to-day experiences of customers and contribute to the overall growth of the company. You will collaborate with cross-functional teams to ensure that the customer experience is value-driven and aligned with the company's mission to promote justice by illuminating truth.
What we offer
Everlaw offers a vibrant company culture that emphasizes professional growth and development. You will have the opportunity to make a significant impact on the customer experience and the company's success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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