About DigiCert
Securing the web with trusted SSL certificates
Key Highlights
- Over 1 million domains secured for major clients
- Headquartered in Lehi, Utah
- Raised over $200 million in funding
- Employs between 251 and 1,000 people
DigiCert, headquartered in Lehi, Utah, is a leading provider of SSL certificates and PKI solutions, securing over 1 million domains for customers like Microsoft, Facebook, and LinkedIn. With a focus on strong encryption and high authentication standards, DigiCert has raised over $200 million in fund...
🎁 Benefits
DigiCert offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
DigiCert fosters a culture of security excellence and innovation, emphasizing a customer-first approach and a commitment to continuous improvement in ...
Overview
DigiCert is hiring a Customer Service Specialist to ensure the quality of internal and customer-facing validation products. You'll interact with customers through phone, chat, and email, and analyze validation test data. This position is ideal for detail-oriented individuals looking to start their career in customer service.
Job Description
Who you are
You are a detail-oriented and energetic individual who thrives in a customer-focused environment. You have a knack for communication and can project a professional company image through various channels such as phone, chat, and email. Your ability to recognize and document trends in customer interactions will help improve service quality. You are comfortable researching customer organizations and verifying contact details online, ensuring that you provide accurate information to clients.
You understand the importance of customer satisfaction and are eager to assist with pre-sales and customer inquiries. Your analytical skills will come into play as you analyze validation test data to determine the effectiveness of systems and processes. You are ready to take on challenges and contribute to the success of the team.
What you'll do
As a Customer Service Specialist at DigiCert, you will be responsible for ensuring the quality of our internal and customer-facing validation products. This includes executing validation scripts and reviewing completed test results. You will package these results into a Transferable validation product, ensuring that our customers receive the best service possible. Your role will involve answering pre-sales and customer inquiries via phone, email, and live chat, providing timely and accurate information to enhance customer experience.
You will also be tasked with recognizing and documenting trends in customer calls, which will help inform supervisors of any recurring issues or areas for improvement. Your research skills will be essential as you verify organization contact details online, ensuring that our records are up-to-date and accurate. You will play a key role in maintaining the integrity of our validation products and ensuring customer satisfaction.
What we offer
DigiCert offers a full-time hybrid schedule, requiring in-office attendance on Tuesdays and Wednesdays. You will work 40 hours per week, with a competitive hourly wage of $19.23 plus a 5% annual bonus. We encourage individuals from historically underrepresented groups to apply, as we value diversity and inclusion in our workplace. Join us in helping organizations protect their digital interactions and contribute to a quantum-safe future.
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