Customer Support • Entry-Level

Who you are

You are a confident communicator who thrives in a customer-facing role. You have a knack for engaging with people and ensuring they have a positive experience. Your verbal and written communication skills are top-notch, allowing you to effectively address inquiries and concerns. You are comfortable handling multiple forms of communication, including calls, emails, and chats, and you enjoy proactively reaching out to customers to ensure their success. You understand the importance of creating a welcoming environment for customers and are dedicated to resolving their challenges.

What you'll do

As a Customer Support Specialist at Neighbor, you will be the first point of contact for our renters and hosts. Your primary responsibility will be to field inbound calls, emails, and chats, addressing any questions or concerns they may have. You will proactively communicate with customers to ensure they are satisfied and successful in their interactions with our platform. You will collaborate with internal team members to resolve issues and enhance the overall customer experience. Your role is crucial in building relationships and fostering a sense of community among our users.

What we offer

At Neighbor, we are committed to building a supportive and collaborative work environment. You will have the opportunity to work with a passionate team dedicated to solving community challenges. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. Join us in our mission to create the largest hyperlocal marketplace and make a positive impact in communities across the country.