Renewal Sales Specialist • Mid-Level

Who you are

You are a skilled sales professional with experience in managing customer relationships and driving renewals. Your ability to communicate effectively in Mandarin allows you to connect with a diverse customer base, enhancing customer satisfaction and retention. You possess strong active listening skills, enabling you to understand customer needs and address their concerns effectively. You are driven by curiosity and a desire to learn more about your customers' challenges, which helps you identify opportunities for growth and expansion. You thrive in a collaborative environment, working closely with account managers to develop strategies that benefit both the customer and DigiCert. Your focus on building long-term relationships ensures that customers feel valued and supported throughout their journey with DigiCert.

What you'll do

As a Renewal Sales Specialist, you will be responsible for managing the renewals process for a significant segment of DigiCert's customer base. You will work closely with your in-region Account Manager to develop strong relationships with strategic customers, focusing on increasing adoption and ensuring long-term success. Your role will involve actively listening to customer feedback and addressing any barriers or objections they may have. You will also seek out opportunities to expand DigiCert's reach within existing accounts, driving incremental revenue growth. Your ability to communicate effectively with all levels within the customer's organization will be crucial in fostering trust and collaboration. You will be expected to meet or exceed renewal targets while contributing to the overall success of the sales team.

What we offer

DigiCert offers a competitive compensation package, including uncapped commission opportunities and various incentives for high performers. You will have access to a range of benefits, including a provident fund, medical aid, and life insurance. The company also supports employee development through education support programs and gym reimbursement. You will be part of a dynamic team that values collaboration and innovation, working towards a common goal of providing secure digital experiences for customers worldwide.