About dLocal
Empowering payments in emerging markets globally
Key Highlights
- Headquartered in Montevideo, Uruguay with 1001+ employees
- $357 million raised in funding to date
- Serves major clients like Amazon and Shopify
- Offers a unified API for payments and payouts
dLocal is a leading payments platform headquartered in Tres Cruces, Montevideo, Uruguay, specializing in enabling global merchants to connect with billions of users in emerging markets. The company has raised $357 million in funding and serves clients like Amazon and Shopify, providing a seamless so...
π Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a remote-friendly work policy that supports work-life balance....
π Culture
dLocal fosters a culture focused on innovation and inclusivity, emphasizing its mission to bridge the payments gap in emerging markets while promoting...
Overview
dLocal is hiring a Customer Success Manager to develop long-term relationships with customers and enhance their experience. This role requires strong customer-centric skills and the ability to work in a remote-first environment.
Job Description
Who you are
You have a strong background in customer success or account management, with a proven track record of developing long-term relationships with clients. You thrive in a customer-centric environment and are passionate about helping clients achieve their goals. You possess excellent communication skills and can effectively collaborate with cross-functional teams to ensure customer satisfaction. You are adaptable and can navigate the challenges of working in a fast-paced, remote-first culture. You understand the importance of data-driven decision-making and are comfortable using analytics to inform your strategies. You are a proactive problem solver, always looking for ways to enhance the customer experience and drive value for both the customer and the company.
What you'll do
As a Customer Success Manager at dLocal, you will be responsible for building and maintaining strong relationships with our customers. You will work closely with clients to understand their needs and ensure they are getting the most out of our services. You will act as a trusted advisor, providing insights and recommendations to help customers achieve their objectives. You will collaborate with internal teams to address customer concerns and drive product improvements based on feedback. Your role will involve regular check-ins with clients, conducting business reviews, and identifying opportunities for upselling and cross-selling our solutions. You will also play a key role in onboarding new customers, ensuring a smooth transition and setting them up for success. Your efforts will directly impact customer retention and satisfaction, contributing to the overall growth of dLocal.
What we offer
At dLocal, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer a flexible, remote-first work environment that allows you to balance your professional and personal life. You will have access to travel, health, and learning benefits, supporting your growth and development. Join us and be part of a company that is making a significant impact in the payments industry, helping global brands expand into emerging markets.
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