About Wishpond
Empowering SMBs with all-in-one marketing tools
Key Highlights
- 3,000+ customers including The Home Depot & Shopify
- Headquartered in Downtown Vancouver, BC
- 201-500 employees in a rapidly growing B2B sector
- Recent acquisitions include PersistIQ and Viral Loops
Wishpond, headquartered in Downtown Vancouver, BC, is a leading digital marketing suite that provides SMBs with tools for advertising, lead generation, promotion, and sales conversion. With over 3,000 customers, including notable brands like The Home Depot and Shopify, Wishpond has successfully expa...
🎁 Benefits
Wishpond offers an employee stock option plan, catered Friday lunches, and a variety of snacks and coffee in the office. Employees also enjoy a suppor...
🌟 Culture
Wishpond fosters a culture focused on empowering SMBs through innovative marketing solutions. The company values strategic growth through acquisitions...
Overview
Wishpond is seeking a Customer Success Manager to oversee the Sales Closer Customer Success Team. You'll collaborate with Sales and Product teams to enhance customer engagement and retention. This role is fully remote and requires strong interpersonal skills.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in a tech environment. You understand the importance of aligning customer success goals with business objectives and have a knack for fostering a customer-first culture. Your ability to collaborate cross-functionally is key, as you will work closely with Sales and Product teams to drive customer satisfaction and retention. You are proactive in problem-solving and have a strong sense of accountability and empathy towards customer needs. You thrive in a remote work environment and are comfortable managing a team while ensuring fast resolution times for customer inquiries.
What you'll do
In this role, you will lead the design and execution of customer success strategies that enhance user adoption and engagement throughout the customer lifecycle. You will drive initiatives that increase product usage and customer satisfaction, ensuring that the voice of the customer is heard and acted upon within the organization. Your responsibilities will include overseeing support operations and implementing programs that improve the customer journey and reduce churn. You will collaborate with various teams to identify opportunities for continuous improvement and ensure that customer feedback is effectively communicated to internal stakeholders. You will also be responsible for fostering a culture of accountability and proactive problem-solving within your team.
What we offer
As a fully remote position, you will have the flexibility to work from anywhere, with a preference for candidates in time zones aligned with Pacific Time. You will be part of a dynamic team that values collaboration and innovation. While specific benefits are not detailed in the posting, you can expect a supportive work environment that encourages professional growth and development.
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