About Zimperium
Protecting mobile devices from advanced cyber threats
Key Highlights
- Over 1,000 enterprise customers in finance and healthcare
- $70 million raised from investors including Samsung
- Headquartered in Dallas, Texas
- AI-driven threat detection technology
Zimperium, headquartered in Dallas, Texas, specializes in mobile security solutions that protect enterprises from advanced mobile cyber attacks. With a focus on machine learning and AI-driven threat detection, Zimperium serves over 1,000 customers, including major organizations in finance and health...
๐ Benefits
Zimperium offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance....
๐ Culture
Zimperium fosters a culture of innovation and agility, emphasizing a strong engineering focus and a commitment to staying ahead of evolving cyber thre...
Overview
Zimperium is hiring a Customer Success Manager to manage post-sale customer relationships and drive product adoption. This role requires strong customer management experience and a technical background.
Job Description
Who you are
You have a strong background in customer management, ideally with experience in technology or cybersecurity. You understand the importance of building and maintaining customer relationships, ensuring renewals, and facilitating expansion opportunities. Your technical background allows you to effectively communicate the value of Zimperium's solutions to customers, helping them realize business value through product adoption.
You are proactive and detail-oriented, capable of managing escalations and ensuring customer satisfaction. Your ability to collaborate with internal teams, including Engineering and Product, enables you to address customer issues effectively. You are comfortable traveling regionally for customer meetings, demonstrating your commitment to customer success.
What you'll do
In this role, you will manage client relationships post-sale, ensuring renewals and referenceability while facilitating expansion opportunities with sales teams. You will drive the adoption of Zimperiumโs solutions within the customerโs user base, assisting them in realizing the business value of the product. Your expertise in the product and domain will position you as a trusted advisor to customers, allowing you to demonstrate the solution's capabilities effectively.
You will collaborate closely with internal teams across different time zones to address customer issues and ensure a seamless experience. Your role will involve learning everything about the product and its deployment, enabling you to have in-depth conversations with customers about their needs and how Zimperium can meet them. You will be responsible for managing escalations and ensuring that customer concerns are addressed promptly and effectively.
What we offer
Zimperium offers a dynamic work environment where you can grow your career in customer success within the cybersecurity industry. You will have the opportunity to work with cutting-edge technology and be part of a team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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