About dLocal
Empowering payments in emerging markets globally
Key Highlights
- Headquartered in Montevideo, Uruguay with 1001+ employees
- $357 million raised in funding to date
- Serves major clients like Amazon and Shopify
- Offers a unified API for payments and payouts
dLocal is a leading payments platform headquartered in Tres Cruces, Montevideo, Uruguay, specializing in enabling global merchants to connect with billions of users in emerging markets. The company has raised $357 million in funding and serves clients like Amazon and Shopify, providing a seamless so...
π Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a remote-friendly work policy that supports work-life balance....
π Culture
dLocal fosters a culture focused on innovation and inclusivity, emphasizing its mission to bridge the payments gap in emerging markets while promoting...
Overview
dLocal is hiring a Customer Success Manager to develop long-term relationships with clients and ensure their success. This role requires strong communication and problem-solving skills, along with experience in B2B relationship management.
Job Description
Who you are
You are a reliable and analytical individual with a strong background in Customer Success Management or Project Management. You have a proven track record of developing B2B relationships across functional areas, and you thrive in a collaborative environment where you can work closely with both internal teams and clients. Your excellent listening skills and ability to communicate effectively make you a natural problem solver, and you are self-motivated to meet and exceed program goals.
You understand the importance of customer-centricity and are passionate about helping clients succeed. You are comfortable working in a fast-paced environment and can manage multiple tasks efficiently. Your experience in customer success has equipped you with the skills to analyze customer needs and provide tailored solutions that drive satisfaction and retention.
What you'll do
As a Customer Success Manager at dLocal, you will be responsible for developing and maintaining long-term relationships with our customers. You will work closely with clients to understand their needs and ensure they are getting the most value from our services. Your role will involve collaborating with various internal teams to address customer inquiries and resolve issues promptly.
You will also be tasked with monitoring customer satisfaction and engagement metrics, using this data to inform strategies that enhance the customer experience. By proactively identifying opportunities for improvement, you will help drive customer success and contribute to the overall growth of the company. Your ability to communicate effectively with clients and internal stakeholders will be crucial in fostering a positive and productive relationship.
What we offer
Joining dLocal means being part of a diverse and dynamic team that is committed to making a difference in the world of payments. You will have the opportunity to work with global brands and contribute to their success in emerging markets. We offer a collaborative work environment where your contributions are valued, and you can grow your career internationally. Our team is made up of individuals from various backgrounds, and we believe that diversity drives innovation and success.
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