Customer Success Engineer • Mid-Level

Who you are

You have a strong customer-centric mindset and enjoy working in a collaborative environment. You thrive on challenges and are eager to help customers navigate technical issues with ease. Your ability to communicate effectively with clients and internal teams is one of your key strengths. You are detail-oriented and take pride in ensuring that customer problems are resolved efficiently and effectively. You understand the importance of following up with customers to verify that solutions have been successful. You are adaptable and can handle a variety of tasks, from managing support tickets to escalating complex issues when necessary.

What you'll do

As a Customer Success Engineer at dLocal, you will be responsible for managing all technical aspects of customer relationships. You will assist customers experiencing operational or procedural difficulties with our products, ensuring they receive the support they need. You will update support tickets with appropriate journal entries and close them upon resolution. When faced with complex or high-priority problems, you will escalate these issues to the appropriate support personnel for further assistance. Your role will involve verifying that suggested solutions effectively resolve customer problems through follow-up communication, whether via verbal or email correspondence. You will play a crucial role in maintaining customer satisfaction and ensuring that our clients can successfully utilize our payment solutions.

What we offer

At dLocal, you will be part of a diverse and dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with some of the biggest brands in the world, helping them navigate the complexities of payment processing in emerging markets. We believe in empowering our employees and providing them with the tools they need to succeed. Join us and make a meaningful impact on millions of people's daily lives.