About Hightouch
Sync customer data seamlessly with Hightouch
Key Highlights
- Raised $172.4 million in Series C funding
- Serves clients like Kong, Plaid, and Nando's
- Headquartered in Mission District, San Francisco, CA
- Offers flexible PTO and wellness days each quarter
Hightouch is a leading reverse ETL platform that empowers businesses to sync customer data from their data warehouses to business tools like Salesforce. Headquartered in the Mission District of San Francisco, CA, Hightouch has raised $172.4 million in funding across multiple rounds, including a Seri...
🎁 Benefits
Hightouch offers flexible PTO, wellness days each quarter, and comprehensive health benefits for full-time US employees. Employees can work remotely o...
🌟 Culture
Hightouch fosters a data-driven culture that emphasizes the importance of integrating diverse data sources for actionable insights. The company is foc...
Overview
Hightouch is hiring a Customer Success Engineer to ensure users maximize the value of their platform. You'll engage with customers through various channels and require a solid understanding of SaaS tools and API documentation. This role is remote and focused on customer interaction and technical support.
Job Description
Who you are
You have a strong background in customer success or technical support, with experience in engaging users and helping them derive value from complex platforms. Your organizational skills and ability to multitask enable you to handle various customer inquiries effectively, whether through Intercom, Slack, or phone. You possess a technical mindset, allowing you to read and understand API documentation and the workings of standard SaaS tools like CRMs and ERPs. Your intellectual curiosity drives you to learn SQL and other technical skills that enhance your ability to assist customers. You communicate fluently in English, both written and spoken, and adapt well to the ever-changing landscape of technology and customer needs.
What you'll do
In this role, you will work directly with users to ensure they can leverage the Hightouch platform to its fullest potential. You will answer questions and provide support through various channels, ensuring a seamless experience for customers. Your technical understanding will allow you to guide users through the platform's features and functionalities, helping them navigate challenges and maximize their success. You will also collaborate with internal teams to relay customer feedback and contribute to product improvements. Your role is pivotal in fostering strong relationships with customers, ensuring they feel supported and valued throughout their journey with Hightouch.
What we offer
Hightouch provides a dynamic work environment where you can grow your skills and make a meaningful impact. We value strong communicators and team players who are eager to learn and contribute to our mission of transforming marketing workflows. As part of our team, you will have the opportunity to work with cutting-edge AI technologies and engage with a diverse range of clients across various industries. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to grow and succeed within our organization.
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