Customer Success Engineer • Mid-Level

Who you are

You have a strong technical background and experience in customer success roles, ideally within the technology or cybersecurity sectors. You understand the importance of customer satisfaction and are passionate about helping clients achieve their goals. Your communication skills are exceptional, allowing you to convey complex technical concepts in an accessible manner. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver the best outcomes for customers. You are proactive in identifying potential issues and are skilled at troubleshooting and problem-solving. You are adaptable and can manage multiple priorities effectively, ensuring that customer needs are met promptly.

What you'll do

As a Customer Success Engineer at Delinea, you will serve as the technical backbone for Customer Success Managers, providing on-demand technical support and guidance to ensure successful customer implementations. You will work closely with clients to understand their unique needs and challenges, helping them leverage Delinea's Identity Security Platform to its fullest potential. You will assist in onboarding new customers, providing training and resources to ensure they are equipped to use the platform effectively. You will also monitor customer usage and engagement, identifying opportunities for improvement and proactively addressing any concerns. Your role will involve collaborating with product and engineering teams to relay customer feedback and contribute to product enhancements. You will play a key role in driving customer satisfaction and retention, ensuring that clients achieve their desired outcomes with Delinea's solutions.

What we offer

Delinea offers a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a talented team dedicated to making the world a safer place through cutting-edge identity security solutions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations to secure their identities and govern their interactions effectively.