Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly within the mid-market segment, where you've successfully driven client growth and satisfaction. Your ability to build strong relationships with clients is complemented by your understanding of their business needs and learning goals. You thrive in a collaborative environment, working closely with Customer Success Managers to ensure clients achieve their desired outcomes. You are proactive in identifying opportunities for account expansion and are skilled at aligning client needs with the solutions your company offers.

You possess excellent communication skills, allowing you to articulate complex ideas clearly and effectively to clients. Your approach is consultative, as you seek to understand the unique challenges faced by each client and tailor your strategies accordingly. You are comfortable using data to inform your decisions and demonstrate the value of your solutions to clients. Your passion for learning and development drives you to stay informed about industry trends and best practices, ensuring you can provide the best possible service to your clients.

What you'll do

As an Account Manager at Docebo, you will be pivotal in managing and expanding a portfolio of mid-market accounts. Your primary responsibility will be to act as a key point of contact for your clients, ensuring they receive the support they need to achieve their learning goals. You will collaborate closely with Customer Success Managers to facilitate growth and address any client concerns. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for upselling additional services or features.

You will also be responsible for developing account strategies that align with your clients' business objectives. This includes conducting needs assessments, presenting tailored solutions, and tracking the success of implemented strategies. You will leverage your understanding of the learning platform to provide insights and recommendations that enhance the client experience. Your ability to analyze client data will be crucial in demonstrating the impact of Docebo's solutions on their learning outcomes.

What we offer

At Docebo, you will join a team that values innovation and collaboration. We offer a supportive work environment where your contributions are recognized and valued. You will have the opportunity to work with cutting-edge technology in the learning and development space, particularly in the realm of artificial intelligence. Our culture encourages continuous learning and professional growth, providing you with the resources and support needed to advance your career.

We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. As part of our team, you will be part of a mission-driven organization that is committed to reinventing the way people learn. Join us and help shape the future of learning for clients across North America.