About Doctolib
Simplifying healthcare access for millions
Key Highlights
- 17,000+ healthcare professionals using the platform
- 6 million patients served monthly
- Presence in 435 healthcare facilities across Europe
- Headquartered in Levallois-Perret, France
Doctolib is the leading European platform for online medical appointment scheduling, serving over 17,000 healthcare professionals and connecting with 6 million patients monthly. Headquartered in Levallois-Perret, Γle-de-France, Doctolib is present in 435 healthcare facilities across France and Germa...
π Benefits
Employees enjoy competitive salaries, stock options, generous PTO, and a flexible remote work policy, promoting a healthy work-life balance....
π Culture
Doctolib fosters a culture centered around improving healthcare access, emphasizing technology-driven solutions and a commitment to user experience. T...
Overview
Doctolib is seeking a Team Manager for Customer Success to lead their team in supporting existing clients and ensuring their success with the software. This role requires experience in customer success leadership and a focus on customer satisfaction.
Job Description
Who you are
You have at least 2 years of experience as a leader in Customer Success, demonstrating your ability to build and manage high-performing teams. You believe in the importance of customer satisfaction and are committed to helping clients achieve their goals with the software. Your leadership style emphasizes training and development, ensuring that your team members are equipped to provide exceptional support to clients.
You understand the nuances of customer relationships and are skilled at developing strategies that enhance customer retention and satisfaction. Your experience includes collaborating with sales and operations teams to implement processes that drive customer success. You are proactive in identifying opportunities for upselling and improving customer engagement, always with a focus on long-term satisfaction.
What you'll do
As the Team Manager for Customer Success at Doctolib, you will be responsible for building and leading a strong Customer Success team. You will ensure that your team is the first point of contact for clients post-implementation, guiding them towards optimal use of our software. You will develop and implement strategies to improve customer retention and satisfaction, working closely with sales and operations teams to align on goals and processes.
You will monitor upsell initiatives and track success through relevant KPIs, ensuring that your team is meeting its objectives. Your role will involve continuous coaching and development of your team members, fostering an environment where they can thrive and contribute to the overall success of our clients. You will play a crucial role in shaping the customer experience and driving the mission of Doctolib to digitize healthcare.
What we offer
At Doctolib, you will be part of a mission-driven organization focused on transforming healthcare through technology. We offer a collaborative work environment where your contributions will have a meaningful impact on the lives of our clients and their patients. You will have the opportunity to grow your career in a supportive setting, with access to resources that help you develop your skills and advance your career in customer success.
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