About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Operations • Entry-Level
Overview
DoorDash is hiring a Specialist for Proactive Outreach to support their Dashpass customers by preventing delivery issues. You'll engage in proactive outreach and problem-solving to enhance customer satisfaction.
Job Description
Who you are
You are a customer champion and problem-solver who excels at advocating for DoorDash's customers. You possess the ability to adapt to various customer needs, providing appropriate empathy and quickly resolving any issues that arise. Your excellent communication skills enable you to understand and meet the needs of our customers effectively. You are passionate about removing barriers and ensuring that every detail is addressed, demonstrating the follow-through that our customers expect.
What you'll do
In this role, you will engage in proactive outreach to support our VIP customers, focusing on preventing delivery issues before they occur. You will be responsible for root-causing delivery problems to determine whether they are merchant, dasher, or consumer-driven, and you will proactively address these issues. Your interactions will directly impact customer sentiment and retention, making your role crucial to the success of DoorDash's business. You will leverage internal tools to provide timely resolutions and highlight common themes that affect customer success.
What we offer
At DoorDash, we value our employees and offer a supportive work environment. You will have the opportunity to shape our ideal playbook and processes while working with a dedicated team focused on customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.
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