About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Support • Entry-Level
DoorDash USA • Tempe - Hybrid
Overview
DoorDash is hiring a SPRINT Specialist to enhance customer support through innovative experiments and pilot initiatives. You'll engage with Customers, Merchants, and Dashers while adapting to evolving business needs. This role is based in Tempe, AZ, with hybrid work requirements.
Job Description
Who you are
You have a background in customer support and are eager to leverage your experience to help improve the customer experience on the DoorDash platform. You are adaptable and flexible, ready to engage in new experiments and pilot initiatives that support Customers, Merchants, and Dashers. You thrive in a dynamic environment where ongoing training and project-specific content are provided to ensure your success. You understand the importance of quality support and are committed to elevating the customer experience through innovative solutions.
What you'll do
As a SPRINT Specialist, you will be responsible for engaging in various projects aimed at enhancing the customer support experience. You will participate in operationalizing and executing support experience experiments, which may involve collaborating with different teams to gather insights and feedback. Your role will require you to adapt to the changing nature of these experiments, with training sessions occurring regularly to keep you informed and prepared. You will also assist with volume from other Support Operations lines of business as needed, demonstrating your flexibility and commitment to the team's success.
What we offer
At DoorDash, we value our employees and provide a supportive work environment. You will have the opportunity to work in a hybrid model, with some days in the Tempe office and others remotely. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Join us in our mission to enhance the customer support experience and make a meaningful impact on our platform.
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