Support Engineer • Intern

Who you are

As a Support Enablement Engineer Intern, you are eager to dive into the world of AI and customer support. You have a foundational understanding of AI technologies and are excited about the potential of automation to improve customer experiences. You thrive in collaborative environments and are ready to engage with cross-functional teams to implement innovative solutions. Your hands-on approach to problem-solving will help you contribute effectively to real-world projects that enhance support workflows.

You are familiar with modern AI technologies, including large language models and automation platforms. Your curiosity drives you to explore how these tools can be operationalized within customer support contexts. You understand the importance of agent efficiency and customer satisfaction, and you are motivated to make a meaningful impact through your work. You are also open to learning and adapting to new technologies as they emerge in the field.

What you'll do

In this role, you will support the execution and rollout of AI-driven enablement initiatives across the Customer Experience (CX) organization. You will work closely with technology partners to operationalize AI capabilities and automate support workflows. Your contributions will help streamline support operations and improve agent efficiency, ultimately elevating customer outcomes. You will engage in hands-on projects that allow you to apply your knowledge of AI and automation in practical settings.

You will collaborate with various teams to translate emerging AI capabilities into scalable solutions that enhance the customer support experience. This internship will provide you with the opportunity to attend the Emerging Talent Summit, where you can network with peers and learn from industry leaders. You will gain valuable insights into the intersection of AI and customer support, preparing you for a successful career in this evolving field.

What we offer

As a Summer intern at Dropbox, you will receive a competitive compensation package ranging from $5,000 to $6,000 USD for the duration of the internship. You will have the chance to work in a Virtual First culture, connecting with Dropboxers both virtually and in-person. This internship is designed to provide you with a strong foundation for your professional journey, offering learning and development opportunities that will benefit your career.

You will be part of a dynamic team that values innovation and collaboration. Your work will directly contribute to enhancing the customer support experience at Dropbox, making a real difference in how support is delivered at scale. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.