Customer Success Engineer • Mid-Level

Who you are

You have a strong background in technical support and customer success, ideally with experience in API integrations. You thrive on solving complex problems and enjoy helping customers maximize the value of technology in their operations. Your communication skills are top-notch, allowing you to convey technical concepts clearly to both technical and non-technical stakeholders.

You are detail-oriented and have a knack for understanding customer needs, which enables you to provide tailored solutions that enhance their experience. You are comfortable working in a fast-paced environment and can manage multiple customer inquiries simultaneously. Your collaborative spirit allows you to work effectively with cross-functional teams, ensuring that customer feedback is integrated into product development.

What you'll do

As a Customer Success Engineer at Duffel, you will be the primary technical point of contact for our largest customers, providing them with expert support and guidance on using our APIs. You will address customer inquiries, troubleshoot issues, and suggest best practices to optimize their use of our technology. Your role will involve collaborating closely with product, engineering, finance, and travel operations teams to ensure a seamless customer experience.

You will also play a key role in onboarding new customers, helping them integrate our APIs into their systems and ensuring they have the resources they need to succeed. By gathering customer feedback, you will help inform product improvements and contribute to the overall strategy of enhancing our offerings. Your insights will be invaluable in shaping the future of travel technology at Duffel.

What we offer

At Duffel, we are committed to creating a supportive and innovative work environment. You will have the opportunity to work with a talented team that is passionate about transforming the travel industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to make travel effortless and be part of a company that values your contributions.