Customer Success Engineer • Mid-Level

Who you are

You have a strong background in backend development and customer interaction — your technical depth allows you to understand complex systems while your interpersonal skills enable you to build strong relationships with clients. You thrive in environments that require strategic guidance and problem-solving, and you are comfortable working with both internal teams and external partners. Your experience in SDK development equips you to support various teams effectively, ensuring their success with the experimentation platform.

You are adaptable and can navigate ambiguity — you understand that priorities can shift in a fast-paced environment, and you are ready to take ownership of your responsibilities. Your ability to communicate technical concepts clearly to non-technical stakeholders is one of your key strengths, allowing you to bridge the gap between engineering and business needs. You are motivated by the challenge of driving a culture of experimentation and innovation within the organization.

Desirable

Experience in a startup-like environment is a plus, as it aligns with the dynamic nature of the Confidence team. Familiarity with experimentation platforms or similar tools will help you hit the ground running. A proactive approach to learning and adapting to new technologies will serve you well in this role.

What you'll do

As a Customer Success Engineer, your primary responsibility will be to provide first-response support to teams running experiments and making product decisions with the Confidence platform. You will work closely with product, engineering, and data teams at Spotify, ensuring they have the resources and guidance needed to succeed. Your role will involve automating problem-solving processes and developing reusable solutions that enhance the effectiveness of the experimentation platform.

You will collaborate with a diverse team of engineers, designers, data scientists, and product managers, contributing to the overall reliability and adoption of the platform. Your insights will help shape the direction of the product, and you will play a key role in fostering a culture of experimentation across the organization. Building and maintaining strong relationships with both internal and external stakeholders will be crucial to your success.

What we offer

Spotify offers a vibrant work culture that encourages innovation and collaboration. You will be part of a high-paced team that values creativity and strategic thinking. The opportunity to work on a cutting-edge experimentation platform will allow you to make a significant impact on how product decisions are made at Spotify. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.

Join us in shaping the future of experimentation at Spotify, where your contributions will directly influence the success of our products and the satisfaction of our users.