About Dyopath
Your partner in IT outsourcing and managed services
Key Highlights
- Headquartered in Houston, Texas, with a growing workforce
- Specializes in IT outsourcing and managed security services
- Offers cloud computing and virtualization solutions
- Serves a diverse range of clients across various industries
Dyopath, headquartered in Houston, Texas, provides comprehensive IT outsourcing and managed services, including cloud computing and cybersecurity solutions. The company serves a diverse range of clients, helping them optimize their IT infrastructure and enhance connectivity. With a workforce of 251-...
🎁 Benefits
Dyopath offers competitive salaries, equity options, generous PTO, and flexible remote work policies to support work-life balance....
🌟 Culture
Dyopath fosters a culture focused on innovation and customer-centric solutions, encouraging employees to take initiative and drive impactful projects....
It Support • Mid-Level
Overview
Dyopath is hiring a Service Desk Level II Analyst to provide second-level support for technical issues involving desktops, laptops, printers, and networks. You'll troubleshoot complex incidents and mentor Level 1 analysts. This role is based in Bridgehampton, NY.
Job Description
Who you are
You are a technical expert with a strong commitment to delivering exceptional support. You thrive on solving complex technical challenges and enjoy helping others stay connected and productive. Your curiosity drives you to continuously learn and improve your skills, and you take pride in mentoring others on your team. You understand the importance of collaboration and respect in a team environment, and you celebrate achievements together with your colleagues.
You have experience providing second-level support for technical issues, including desktops, laptops, printers, mobile devices, software, and networks. You are skilled at troubleshooting and resolving complex incidents, and you know when to escalate issues appropriately. Your ability to identify and resolve underlying problems affecting IT systems and services sets you apart as a valuable team member.
What you'll do
As a Service Desk Level II Analyst, you will provide second-level support for a variety of technical issues. You will troubleshoot and resolve complex incidents, ensuring timely and accurate resolution of all reported issues. Your role will involve mentoring and guiding Level 1 analysts, assisting them with incident resolution and skill development. You will work closely with your team to identify and resolve underlying problems affecting IT systems and services, contributing to a more efficient and effective support environment.
You will be part of a collaborative team that values respect and teamwork. Your contributions will help maintain the high standards of IT service that Dyopath is known for. You will have opportunities for professional growth and development, as the company invests in your career path through certifications and training. Your mission is to ensure that all users receive the support they need to remain productive and connected.
What we offer
At Dyopath, you will be part of an award-winning culture that recognizes outstanding IT service. The company offers a range of benefits, including medical, dental, and vision coverage, life insurance, and a 401(k) plan with company match. You will also enjoy a flexible work schedule and a supportive environment where achievements are celebrated. Join us and turn your everyday work into meaningful impact while growing and thriving in your career.
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