About Elastic
Real-time data search and analytics for everyone
Key Highlights
- Headquartered in Union Square, San Francisco, CA
- Over 17,000 customers including eBay, Netflix, and Uber
- $162 million raised in Series C funding
- Developers of the Elastic Stack: Elasticsearch, Kibana, Beats, Logstash
Elastic, headquartered in Union Square, San Francisco, CA, is a leading provider of real-time data search and analytics software. The company develops the Elastic Stack, which includes popular open-source tools like Elasticsearch, Kibana, Beats, and Logstash, and serves over 17,000 organizations, in...
🎁 Benefits
Elastic offers fully paid health coverage for employees and their families, flexible work schedules, and a generous vacation policy. Employees enjoy a...
🌟 Culture
Elastic fosters a distributed workforce, emphasizing flexibility and work-life balance. The company values open-source development and encourages empl...
Overview
Elastic is hiring a Support Engineer to provide exceptional service and support for their Search AI Platform. You'll work with a highly skilled team to ensure customer satisfaction and operational excellence. This role requires a passion for technology and a collaborative mindset.
Job Description
Who you are
You have a deep passion for technology and a strong desire to help others succeed. You thrive in a collaborative environment and enjoy working with a diverse team spread across multiple time zones. Your ability to communicate effectively and empathetically makes you a great fit for a role that requires both technical knowledge and interpersonal skills.
You are a team player who values independence and ownership in your work. You understand the importance of delivering high-quality support and are committed to ensuring that customers have a positive experience with Elastic's products. Your curiosity drives you to continuously learn and improve your skills, making you an asset to the team.
What you'll do
As a Support Engineer at Elastic, you will be responsible for providing exceptional customer support for the Elastic Search AI Platform. You will work closely with customers to troubleshoot issues, provide solutions, and ensure their success with our products. Your role will involve collaborating with various teams to address customer needs and improve the overall user experience.
You will engage with customers through various channels, including email, chat, and phone, to resolve technical issues and answer questions. Your ability to analyze problems and provide clear, actionable solutions will be key to your success in this role. You will also have the opportunity to contribute to knowledge base articles and documentation to help customers find answers more easily.
What we offer
Elastic offers a vibrant and inclusive work environment where you can grow your skills and advance your career. You will have the chance to work alongside some of the smartest technologists in the industry, contributing to cutting-edge products that make a real impact. We value collaboration and encourage you to share your ideas and insights with the team.
In addition to a supportive work culture, we provide opportunities for professional development and continuous learning. You will have access to resources and training to help you stay up-to-date with the latest technologies and best practices in customer support. Join us at Elastic and be part of a team that is dedicated to delivering exceptional service and making a difference in the world of search and AI.
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