About Elastic
Real-time data search and analytics for everyone
Key Highlights
- Headquartered in Union Square, San Francisco, CA
- Over 17,000 customers including eBay, Netflix, and Uber
- $162 million raised in Series C funding
- Developers of the Elastic Stack: Elasticsearch, Kibana, Beats, Logstash
Elastic, headquartered in Union Square, San Francisco, CA, is a leading provider of real-time data search and analytics software. The company develops the Elastic Stack, which includes popular open-source tools like Elasticsearch, Kibana, Beats, and Logstash, and serves over 17,000 organizations, in...
🎁 Benefits
Elastic offers fully paid health coverage for employees and their families, flexible work schedules, and a generous vacation policy. Employees enjoy a...
🌟 Culture
Elastic fosters a distributed workforce, emphasizing flexibility and work-life balance. The company values open-source development and encourages empl...
Overview
Elastic is hiring a Support Engineer to provide expert-level assistance and guidance to customers using their Search AI Platform. This role requires strong problem-solving skills and the ability to work collaboratively with a distributed team.
Job Description
Who you are
You are someone who thrives in a collaborative environment and enjoys helping others solve complex problems. You have a strong understanding of technical support processes and are eager to learn about the Elastic Search AI Platform. Your communication skills are top-notch, allowing you to convey technical information clearly and empathetically to customers. You are comfortable working in a distributed team and appreciate the value of diverse perspectives in problem-solving. You are proactive in seeking out information and are not afraid to ask questions to ensure you provide the best support possible.
Desirable
Experience in a technical support role or a background in software engineering would be beneficial. Familiarity with search technologies or AI platforms is a plus, as is a passion for helping customers succeed with technology.
What you'll do
As a Support Engineer at Elastic, you will be responsible for providing expert-level support to customers using the Elastic Search AI Platform. You will troubleshoot issues, guide customers through complex technical challenges, and ensure they are getting the most out of the platform. You will collaborate closely with the development team to relay customer feedback and help improve the product. Your role will involve not only solving problems but also educating customers on best practices and features of the platform. You will participate in team meetings to discuss ongoing issues and share insights that can help improve the support process.
What we offer
Elastic offers a unique work environment where you can grow your skills and make a real impact. You will be part of a supportive team that values collaboration and open communication. We provide opportunities for professional development and encourage you to take ownership of your learning journey. Our culture is built on trust and respect, and we believe in recognizing and rewarding hard work. Join us and be part of a company that is transforming how businesses leverage their data through innovative search and AI solutions.
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