About Emburse
The spend optimization platform for modern businesses
Key Highlights
- Headquartered in Miracle Mile, Los Angeles, CA
- Over 18,000 organizations use Emburse's platform
- Notable clients include Microsoft and Bosch
- $4.5 million raised in seed funding
Emburse is a spend optimization platform headquartered in Miracle Mile, Los Angeles, CA, that empowers over 18,000 organizations, including Microsoft and Bosch, to streamline their financial processes. With a focus on eliminating manual tasks, Emburse offers capabilities such as automated purchasing...
🎁 Benefits
Emburse provides comprehensive medical, dental, and vision insurance, generous paid time off, and flexible work schedules. Employees enjoy parental le...
🌟 Culture
Emburse fosters a culture focused on optimizing financial processes in a rapidly changing digital landscape. The company values community engagement a...
Overview
Emburse is seeking a Senior Customer Success Manager to drive post-sales success for a portfolio of customers. You'll focus on customer adoption and delivering an exceptional experience. This role requires strong relationship management skills and a customer-centric approach.
Job Description
Who you are
You have a proven track record in customer success management, with at least 5 years of experience in a similar role. You excel at building strong relationships with clients and ensuring they derive maximum value from the solutions provided. Your ability to understand customer needs and translate them into actionable strategies is key to your success. You are adept at conducting business reviews and providing recommendations that enhance customer adoption and satisfaction. You thrive in a collaborative environment, working closely with cross-functional teams to deliver an industry-leading customer experience.
Desirable
Experience in the travel and expense solutions industry is a plus, as is familiarity with technology-driven business solutions. You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively to diverse audiences. Your analytical mindset enables you to assess customer data and identify opportunities for growth and improvement. You are proactive in seeking out additional services and products that can benefit your customers, demonstrating a strong commitment to their success.
What you'll do
As a Senior Customer Success Manager at Emburse, you will be responsible for the post-sales success of a portfolio of customers. You will work closely with clients to ensure they are fully utilizing the solutions provided, driving adoption and satisfaction. Your role will involve conducting regular business reviews to assess customer needs and performance, providing tailored recommendations to enhance their experience. You will identify opportunities for upselling additional services and products, helping customers achieve their goals while contributing to the growth of Emburse.
You will collaborate with various teams, including sales, product, and support, to ensure a seamless customer journey. Your insights will inform product development and enhancements, ensuring that customer feedback is integrated into future solutions. You will also play a key role in onboarding new customers, guiding them through the implementation process and ensuring they are set up for success from day one.
What we offer
At Emburse, we are committed to fostering a culture of innovation and excellence. You will have the opportunity to work with a talented team dedicated to transforming the travel and expense management landscape. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building a future where technology drives business value and inspires extraordinary results.
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