About Emburse
The spend optimization platform for modern businesses
Key Highlights
- Headquartered in Miracle Mile, Los Angeles, CA
- Over 18,000 organizations use Emburse's platform
- Notable clients include Microsoft and Bosch
- $4.5 million raised in seed funding
Emburse is a spend optimization platform headquartered in Miracle Mile, Los Angeles, CA, that empowers over 18,000 organizations, including Microsoft and Bosch, to streamline their financial processes. With a focus on eliminating manual tasks, Emburse offers capabilities such as automated purchasing...
🎁 Benefits
Emburse provides comprehensive medical, dental, and vision insurance, generous paid time off, and flexible work schedules. Employees enjoy parental le...
🌟 Culture
Emburse fosters a culture focused on optimizing financial processes in a rapidly changing digital landscape. The company values community engagement a...
Overview
Emburse is seeking a Senior Customer Success Manager to drive post-sales success for a portfolio of customers. You'll focus on customer adoption and delivering exceptional experiences. This role requires strong customer relationship management skills.
Job Description
Who you are
You have a proven track record in customer success management, ideally with 5+ years of experience in a similar role. You excel at building relationships and ensuring customers realize the full value of the solutions provided. Your ability to analyze customer needs and recommend tailored solutions is key to your success. You are proactive in identifying opportunities for customers to expand their services and products, ensuring they achieve their goals. You possess excellent communication skills, allowing you to effectively convey value propositions and drive customer engagement. You thrive in a collaborative environment, working closely with cross-functional teams to enhance the customer experience.
Desirable
Experience in the travel and expense management industry is a plus. Familiarity with CRM tools and customer success metrics will help you excel in this role. A background in sales or account management can also be beneficial, as it provides insight into customer needs and expectations.
What you'll do
As a Senior Customer Success Manager at Emburse, you will be responsible for the post-sales success of a diverse portfolio of customers. You will work closely with clients to ensure they are effectively utilizing the solutions provided, driving adoption and satisfaction. Conducting regular business reviews will be a key part of your role, allowing you to assess customer health and identify areas for improvement. You will be the primary point of contact for your customers, addressing any concerns and ensuring they receive the highest level of service. Your insights will help shape product development and enhancements based on customer feedback. You will collaborate with sales and product teams to identify upsell opportunities, ensuring customers are aware of additional services that can benefit their business.
What we offer
At Emburse, we believe in fostering a culture of innovation and collaboration. You will have the opportunity to work with a talented team dedicated to creating exceptional travel and expense solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building a future where technology drives business value and inspires extraordinary results.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Emburse.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Hootsuite is seeking a Senior Customer Success Manager to support high-value customers in achieving their social media business goals. You'll leverage your customer success experience and expertise in Hootsuite's products to drive user adoption and revenue retention.
Customer Success Manager
Recharge is hiring a Senior Customer Success Manager to support top merchants with consultative guidance and strategic growth recommendations. You'll build trusted relationships and help merchants unlock the full value of the Recharge platform. This role requires significant experience in customer success management.
Customer Success Manager
Emburse is seeking a Senior Customer Success Manager to drive post-sales success for a portfolio of customers. You'll focus on customer adoption and delivering an exceptional experience. This role requires strong relationship management skills and a customer-centric approach.
Customer Success Manager
CoderPad is seeking a Senior Customer Success Manager to lead engagement with mid-market accounts. You'll ensure customers achieve measurable business outcomes through strategic execution and relationship management. This role requires strong customer-centric skills and experience in managing accounts.
Customer Success Manager
MongoDB is seeking a Senior Customer Success Manager to lead customer engagement and drive effective outcomes. You'll leverage your technical and account management skills to advocate for customers and collaborate with various teams. This role requires 7+ years of experience in customer-centric roles.