About Recharge
Empowering ecommerce with seamless subscription management
Key Highlights
- Over 20,000 merchants using Recharge for subscription management
- 100 million subscribers managed through the platform
- Recognized on Deloitte's Technology Fast 500 for 3 years
- Headquartered in Los Angeles with a remote-friendly policy
Recharge is the leading subscription management platform for ecommerce brands, empowering over 20,000 merchants to manage more than 100 million subscribers. Headquartered in Los Angeles, Recharge offers a suite of tools including no-code customer portals and dynamic bundles, enabling brands like Blu...
🎁 Benefits
Recharge offers competitive salaries, equity options, unlimited PTO, and a remote-friendly work environment. Employees also benefit from a learning bu...
🌟 Culture
Recharge fosters a culture of innovation and customer-centricity, focusing on empowering brands through technology. The company values transparency an...
Overview
Recharge is hiring a Senior Customer Success Manager to support top merchants with consultative guidance and strategic growth recommendations. You'll build trusted relationships and help merchants unlock the full value of the Recharge platform. This role requires significant experience in customer success management.
Job Description
Who you are
You have 5+ years of experience in customer success management, ideally within a SaaS environment — you've developed strong relationships with key decision-makers and understand the importance of aligning with business goals to drive success. Your consultative approach allows you to provide tailored solutions that meet the unique needs of each merchant, ensuring they achieve their desired outcomes.
You possess excellent communication skills and are adept at guiding clients through the adoption of new features — your ability to share best practices and insights helps merchants maximize the value they derive from the Recharge platform. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional customer experiences.
What you'll do
In this role, you will manage a portfolio of top-tier brands, acting as a strategic advisor focused on driving measurable outcomes. You will align closely with merchants' business goals, providing consultative guidance and product expertise to help them grow their subscription businesses. Your responsibilities will include developing and maintaining relationships with key stakeholders, ensuring they unlock the full potential of Recharge's features.
You will guide merchants through the onboarding process, helping them adopt best practices and optimize their use of the platform. By analyzing data and providing actionable insights, you will support their growth strategies and drive customer retention. Your role will also involve collaborating with internal teams to address any challenges that arise and ensure a seamless customer experience.
What we offer
Recharge offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with some of the most innovative brands in the subscription space, contributing to their success and growth. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in building the future of commerce around customer retention.
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