Technical Support • Lead

Who you are

You have substantial knowledge of accounting systems and a proven track record in providing advanced technical support. Your ability to resolve a wide range of customer issues makes you a go-to resource for peers, and you lead by example in service delivery and technical excellence. You thrive in collaborative environments, regularly engaging with various departments to ensure efficient and effective customer support. Your experience in the property management industry is a plus, as it allows you to understand the unique challenges faced by customers.

You are adaptable and possess strong problem-solving skills, enabling you to tackle complex technical issues with ease. Your communication skills allow you to convey technical information clearly to customers and colleagues alike. You are committed to continuous improvement, contributing to internal knowledge sharing and process enhancements that benefit the entire team.

What you'll do

As the Accounting Lead Technical Support Engineer, you will serve as a skilled specialist providing advanced technical support for customers utilizing Entrata's property management accounting software. You will be responsible for resolving customer issues, ensuring they receive timely and effective assistance. Your role will involve collaborating with various departments to enhance the customer support experience and improve internal processes.

You will lead initiatives aimed at knowledge sharing within the team, fostering an environment where peers can learn from each other. Your expertise will guide the development of best practices in technical support, ensuring that the team consistently delivers high-quality service. You will also play a key role in identifying areas for improvement in the software and support processes, contributing to the overall success of Entrata's mission to reshape property management.

What we offer

Entrata offers a dynamic work environment where innovation meets stability. You will be part of a global team that values transparency and communication, with opportunities for professional growth and development. The company is committed to refining living experiences and upholding collective excellence, making it an exciting place to work. You will have the chance to make a meaningful impact in the property management industry while collaborating with talented colleagues who share your dedication to customer success.