Technical Support Engineer • Entry-Level

Who you are

You are a problem solver who enjoys helping others overcome technical challenges. With a strong understanding of software and customer service, you thrive in environments where you can assist users in navigating complex systems. You value inclusivity and collaboration, and you are eager to contribute to a supportive team culture. You are adaptable and ready to learn, understanding that the tech landscape is always evolving. Your communication skills are top-notch, allowing you to convey technical information clearly to users with varying levels of expertise. You are passionate about technology and its role in enhancing business processes, particularly in the fields of cybersecurity and financial audit.

Desirable

Experience in a technical support role or a background in IT would be beneficial. Familiarity with auditing software or cybersecurity principles can set you apart as a candidate. A proactive attitude towards learning new technologies and processes will help you excel in this position.

What you'll do

As a Technical Support Engineer at Fieldguide, you will be the first point of contact for customers facing technical issues with our Auditing Platform. You will troubleshoot problems, provide solutions, and ensure that users have a seamless experience with our software. Your role will involve collaborating with the engineering team to relay customer feedback and help improve the product. You will document common issues and solutions to build a knowledge base for future reference. Additionally, you will participate in training sessions to enhance your understanding of our platform and stay updated on new features. Your contributions will directly impact customer satisfaction and the overall success of our product.

What we offer

Fieldguide offers a competitive compensation package that includes meaningful ownership in the company. We provide flexible PTO to support work-life balance and a 401k plan to help you save for the future. Our wellness benefits include a bundle of free therapy sessions to promote mental health. We also offer technology and work-from-home reimbursement to ensure you have the tools you need to succeed. With flexible work schedules, you can manage your time in a way that works best for you. Join us in building a culture that values diversity and supports each other's growth.