Customer Support • Entry-Level

Who you are

You are people-oriented and possess excellent interpersonal abilities, making you a great fit for the Receptionist role at Esri. With a well-structured approach to tasks, you thrive in environments where effective communication is key. You have a passion for assisting others, particularly within the software user community, and are eager to contribute to a supportive team.

With over a year of experience in a professional setting, you understand the importance of managing support inquiries across multiple channels, including phone calls, emails, and chat. You are adept at maintaining confidentiality while handling customer contact and contract information, ensuring that all interactions are handled with care and professionalism.

What you'll do

In this role, you will ensure availability for all Esri employees and customers on local and toll-free phone lines, managing a high volume of support inquiries. You will track and assess employee and customer information using Salesforce and SAP, creating support requests and submitting them into the call tracking system. Your responsibilities will include verifying Maintenance & Authorized Callers of restricted accounts and assisting with escalations of secured accounts.

You will also create Service Contracts and activate entitlements, notifying appropriate resources of updates needed to contracts and entitlements. Participating in the production and testing of systems, applications, and workflows related to Call Routing and Customer Relationship Management will be part of your duties. You will assess and disseminate trend information through analysis, meetings, and presentations, and train employees and customers on procedures and policies.

What we offer

Esri values its employees and offers a supportive work environment where you can grow your skills and contribute to meaningful projects. You will be part of a team that is dedicated to providing exceptional support to customers and employees alike. The company is committed to maintaining a culture of respect and collaboration, ensuring that everyone feels valued and empowered to succeed.