Operations Program Manager • Mid-Level

Who you are

You have a strong background in program management, ideally with experience in operations and support functions. You excel at leading complex, cross-functional initiatives and have a knack for turning ambiguous problems into structured plans. Your ability to communicate effectively with diverse teams ensures that everyone is aligned and working towards common goals.

You thrive in fast-paced environments and are comfortable managing multiple priorities. Your analytical mindset allows you to assess situations critically and make data-driven decisions that enhance operational efficiency. You are passionate about improving processes and delivering high-quality experiences for both customers and team members.

Desirable

Experience in a product-led organization is a plus, as is familiarity with design tools or customer support platforms. You understand the importance of collaboration and are eager to work closely with engineering, product, and analytics teams to drive impactful initiatives.

What you'll do

As an Operations Program Manager at Figma, you will own and drive high-impact initiatives that improve the scalability and efficiency of product support operations. You will collaborate with partners across various departments, including Engineering, Product, Analytics, Legal, and Security, to ensure that support operations are streamlined and effective.

Your role will involve identifying areas for process improvement and implementing solutions that enhance the customer experience. You will lead cross-functional programs that require strong organizational skills and the ability to manage stakeholders effectively. By enabling specialists to perform at their best, you will contribute to Figma's mission of making design accessible to all.

You will also be responsible for tracking the progress of initiatives, measuring outcomes, and reporting on the impact of your programs. Your insights will help shape future strategies and ensure that Figma continues to deliver exceptional support as it grows.

What we offer

Figma provides a collaborative and inclusive work environment where you can thrive. We offer competitive compensation and benefits, including flexible work arrangements that allow you to balance your professional and personal life. Join us in shaping the future of design and collaboration, and be part of a team that values creativity and innovation.